Karen J. Bannan is a freelance writer and editor who has written for a variety of publications including The New York Times, The Wall Street Journal, Time and CIO. Although it has thousands of ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

In an effort to reduce costs, the Grass Valley city council approved transitioning the city’s information and technology (IT) operations from contracts with an outside managed service provider to an ...