TROY, Mich.: 30 April 2024 — After experiencing year-over-year slumps last year, overall satisfaction rebounds across the three segments examined in the J.D. Power 2024 U.S. Aftermarket Service Index ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...