Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

Jira Service Management offers powerful service management capabilities with excellent workflow automation and request tracking. Yet while it excels at streamlining service experiences and team ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Atlassian, which according to recent reports secretly filed for an IPO last month, today announced a major update to its flagship JIRA project and issue tracking service. The company is breaking JIRA ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...