Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Late last year, Atlassian announced the acquisition of Automation, a popular plug-in to Jira Software. Until then, automations in Jira were possible by configuring workflow triggers, using marketplace ...

Atlassian, which according to recent reports secretly filed for an IPO last month, today announced a major update to its flagship JIRA project and issue tracking service. The company is breaking JIRA ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...