As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Join us in Washington, DC this November 17 - 20 for KMWorld 2025 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

As the use of Unmanned Aerial Vehicles (UAVs) expands across various fields, there is growing interest in leveraging Federated Learning (FL) to enhance the efficiency of UAV networks. However, ...

ActionBase – Human processes are business processes that generate a business outcome that is heavily dependent on interactions between people. These are also called “tacit interactions†by ...

Following on from 2025, legal knowledge management is on the verge of yet another dramatic transformation in 2026, powered by the convergence of conversational AI interfaces, advanced human-AI ...