One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

While dedicated knowledge management solutions may have lost their momentum, in-house teams are still able to organize and track their employees knowledge using document management and collaboration ...

Identifying diverse input sources is crucial for effective knowledge management, aiding in turning raw content into meaningful insights. Tools like Logseq, Reminders, and Readwise streamline capturing ...

Successful knowledge management means everyone wins. The company runs more efficiently, and employees boost their value to the company when they share information. “Your most precious possession is ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...