We live in polarizing times and it’s easy for conversation to lead to topics that spark high passions—from politics and climate change to DEI, immigration, or broadly defined human-centric leadership.

Consider Sarah, a star barista at a popular coffee chain. Her lattes were legendary, and she had top-notch rapport with regulars. When a new manager position opened up, Sarah was the obvious choice.

Whether it is in the workplace or at home, we have all experienced times when we are at an impasse with someone. We simply can’t find a way to have a productive dialog. Every one of our attempts to ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...