Microsoft's long-awaited entry into this market shipped earlier this year equipped with what many in the channel call basic sales and service capabilities. The vendor's partners are now rushing to ...

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Most software companies don't have the budgets of Microsoft and ...