As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

SAN FRANCISCO--(BUSINESS WIRE)--New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, reveals that three-quarters ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Business Services has introduced Live Chat, a dynamic method of customer service that provides real-time convenience for just-in-time help. Live Chat is a facet of Business Services' Operational ...

Tekpon is an online marketplace connecting businesses with the software solutions they need to thrive in today's digital landscape. With a focus on innovation, quality, and transparency, Tekpon offers ...

Every time Jennifer Ortakales Dawkins publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to ...

“In 2016 Customer service has become the new marketing as social media networks continue to evolve into direct consumer to brand communication platforms,” said DJ Vallauri, Lodging Interactive's ...

Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly, are we excepted to suffer the indignity of terrible ...

Call and live chat company Moneypenny has added to its team with the appointment of a customer experience specialist.