Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and ...

Design is a competitive advantage when it comes to building loyalty. Every time a person interacts with a digital interface or service, they’re experiencing design, whether they realize it or not — ...

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands ...

As businesses strive to foster stronger connections with their customers, 2025 will see key shifts in how loyalty programs are designed and executed. The focus is increasingly on personalisation, ...

As businesses continue to foster stronger connections with their customers, 2025 will see key changes in how loyalty programs are designed and executed. The focus is increasingly on personalisation, ...

These are the key trends unfolding in loyalty program design in a rapidly changing technological and socio-economic environment. Brands have talked about personalisation for years in terms of their ...

With more competition than ever, today’s consumer seeks convenience, utility, and value from the brands they frequent. And in a shifting economy, a loyalty program can often make the difference for a ...

SALISBURY, N.C.--(BUSINESS WIRE)--In recognition of its programs offering customers innovative ways to save money, Food Lion received two Best in Class Awards for its customer loyalty program and ...

Ninety percent of leisure and hospitality companies (and more than 60% of all companies) offer some type of loyalty program — and yet, it’s not at all clear that these programs actually work. One ...

Ennismore, the hospitality company behind brands like 25hours Hotels, Mama Shelter, The Hoxton, Mondrian and SLS is trying something different. Instead of the traditional loyalty program where members ...