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Ever wonder whether those glowing five-star reviews you see for products sold online are real? It’s hard to know for sure. In fact, research by Fakespot, a website that analyzes online product reviews ...

The Federal Trade Commission announced a groundbreaking lawsuit Tuesday against a company it accuses of paying for fake Amazon reviews. But the agency may have a lot more work to do if it wants to end ...

Yelp has started publicly naming and shaming businesses that pay for reviews. The review site’s new index documents businesses offering everything from a crisp $100 bill for leaving the best review to ...

A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable. By Stuart A. Thompson Stuart Thompson covers the ...

A top rating used to mean a product or service was exceptional — think “five-star hotel.” But now, from Amazon to Yelp to Uber, five-star reviews are practically the norm. How did we get here? This ...

The reviews tend to be a lot more honest than the actual product description. Sometimes, they can be pretty hilarious too. Amazon is known for having very thorough (and sometimes funny) reviews on the ...

Understanding how to respond to online reviews is essential for businesses across all industries. Indeed, 89% of consumers read business responses to online reviews. How should manager responses ...