When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic. Levi Strauss is one of the world's largest apparel ...

I was surprised to see a small message pop up in the bottom-right corner of my screen when I visited a Microsoft Support KB article. The message said – Try our new virtual support agent. Curious, I ...

Microsoft argues that its AI automation will remove the boring bits of jobs instead of replacing jobs entirely. Microsoft argues that its AI automation will remove the boring bits of jobs instead of ...