Pega's AI and automation-powered customer service solution helps service teams work smarter to create optimal experiences during every interaction CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- ...

Pega’s AI and automation-powered customer service solution enables service teams to work smarter while improving self-service for optimal customer experiences CAMBRIDGE, Mass.--(BUSINESS WIRE)-- ...

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI ...

eGain is recognized as a Visionary in Gartner's Magic Quadrant for CRM Customer Engagement Centers, highlighting its innovative AI solutions. eGain, a company specializing in AI knowledge management ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

Agents elevate customer engagement with Vonage AI-powered Contact Center as a Service solutions; integrations with leading Customer Relationship Management (CRM) systems to boost agent productivity.

BOSTON, MA, UNITED STATES, August 7, 2025 /EINPresswire.com/ -- Creatio, a global vendor of an AI-native platform to automate CRM and workflows with no-code, has been ...

LONDON, Sept. 2, 2025 /PRNewswire/ -- Cerillion (AIM: CER), a leading provider of composable BSS/OSS solutions to the telecoms industry, today announced that it has been named in Gartner's Magic ...