Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

I'm the Training Manager in a great firm. I have developed and delivered customer service training, communication skills training and several other courses, but now I have a new and bigger challenge.

Strong social skills are a vital component of managing employees. The manager of a small business will have duties that include addressing customer complaints, but he must also effectively communicate ...

Competencies are basic skills employees need to perform their job duties and tasks. All are broad areas that can be improved through training, job experience and development. Training and development ...

Last week’s column focused on why great middle managers are so essential to creating a successful organization. They play a vital role in everything from creating the right culture to attracting and ...

Caroline Banton has 6+ years of experience as a writer of business and finance articles. She also writes biographies for Story Terrace. David Kindness is a Certified Public Accountant (CPA) and an ...

What skills do first-time managers most need? It's a question as old as the field of management itself. New managers are often thrown into the job without much preparation. Source: Cottonbro Studio / ...

Barclay Palmer is a creative executive with 10+ years of creating or managing premium programming and brands/businesses across various platforms. Lea Uradu, J.D., is a Maryland state registered tax ...

Janek Performance Group reports that custom sales training outperforms generic programs by aligning with specific team needs, ...

GKP JV mentors young engineers and scientists on uMkhomazi Water Project, supporting professional registration and career ...