In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...

Johnny C. Taylor Jr. tackles your human resources questions as part of a series for USA TODAY. Taylor is president and CEO of the Society for Human Resource Management, the world's largest HR ...