Ever wondered why AHT varies wildly? The answer will surprise you and change how you view contact center metrics forever. At a contact center for a major US brand, my colleague discovered an ...

Much to the chagrin of many living in North America who still need to do things like keep two sets of wrenches on hand, most of the rest of the world has standardized to a simpler measurement system ...

GumGum’s attention metrics company Playground xyz has developed a new attention framework to offer advertisers a way to better understand how time directly influences outcomes. The company calls the ...

Bitcoin declined by 5.3% between Oct. 9 and Oct. 10, reaching a three-week low of $58,900. The market correction began after the United States reported higher-than-anticipated consumer inflation data, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Since its ...

“Over time the use of MTTR has expanded to software systems, software companies view it as an indicator of system reliability and team agility/effectiveness.” Verica researchers predicted that MTTR ...

Nomura Holdings Inc.’s price-to-book ratio hit the threshold of 1 for the first time since late 2016, meeting an important benchmark set by the Tokyo Stock Exchange in its drive to improve shareholder ...

The web is a rapidly growing medium. With thousands of new sites registered daily, how do you gain an edge over competitors? One overlooked category that improves your website and helps increase user ...

Netflix has made some big changes to the way it reports streaming viewership. The streamer will now report in average viewership for its programming as “views,” which is hours viewed divided by total ...