The centerpiece of Microsoft's business in 2023 has been the unfolding of its Copilot software in many forms, most recently with Microsoft 365 Copilot for the productivity suite and Dynamics 365 ...

Microsoft this week announced that its Copilot for Sales and Copilot for Service "role-specific" generative artificial intelligence (AI) products are now at the "general availability" ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft‘s Copilot, the company’s AI assistant first unveiled almost a ...

Microsoft Corp. is building on the launch of its Copilot for Dynamics 365 artificial intelligence tool with the launch of dedicated, generative AI-powered assistants for services and sales teams.

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, ...

The agents are part of Microsoft 365 Copilot and can be used to automatically generate and communicate with sales leads. Microsoft is planning a string of new AI agents to automate mundane tasks and ...

Redmond says you could ask one for a 'list of deals ... at risk of falling through' Microsoft today announced two software ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...