Cisco Systems Inc. is enhancing its CRM (customer relationship management) software with small and medium-sized businesses in mind, integrating it with an improved version of Microsoft Corp.’s ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

Cumbria Partnership NHS Foundation Trust has upgraded its old Microsoft Dynamics CRM solution with a heavily customised, new version, which has been implemented by Optevia, and is being used to ...

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

The good news for Microsoft's applications channel partners is that they've had plenty of time to prepare for the arrival of the company's new customer relationship management package. The hard part ...

Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...