Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

An interactive portal at Microsoft’s new Experience Center One grounds visitors in scenes of nature. (GeekWire Photo / Todd Bishop) [Editor’s Note: Agents of Transformation is an independent GeekWire ...