When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Johannesburg, June 29, 2021 – The collaboration between IFS and Microsoft is enabling South African businesses to realise efficiencies, benefit from innovation and develop new products and services to ...