Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher ...