As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher ...

Budget and IT workforce are invaluable resources for school districts, especially in small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder.