Microsoft has come out with support for unified communications in a big way with its Live Communications Server portfolio. Traditional telephony suppliers, including Alcatel, Avaya, Cisco, Genesys, ...

As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

For years, Microsoft Unified Support operated as the de facto model for enterprise IT—slow (or sluggish) , expensive, and often rigid by design. But a new generation of organizations is reassessing ...

In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher ...

Microsoft Corp. described wide industry support during the formal announcement of Office Communications Server in San Francisco on Tuesday. Despite the potential to compete against portions of the ...

Budget and IT workforce are invaluable resources for school districts, especially in small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder.

NEW YORK — Microsoft Corp. and Nortel Networks Ltd. yesterday jointly announced a road map for delivering unified communications technologies as part of a development and marketing alliance they ...

Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly ...