Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...

I was recently asked for a ‘state of the nation’ comment on the main issues around modern multi-channel commerce. My reply… “It is complex”. Now this may be a little too simplistic, but it sums up the ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data San Ramon, CA, Dec. 6, 2022 — ...

Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential than ever. As it becomes harder for consumers to ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that Upland InterFAX, a leader in secure cloud ...

A new report reveals that UK organisations, including top brands and local government, have hit rock bottom in their delivery of multi-channel customer service. The nGenera Online Customer Service ...