This year is a "crunch year" for multi-channel retailing, according to the latest research by Forrester and Zygon, which acts as a multi-channel specialist for catalogue and product information ...

Capgemini offers consulting, technology, outsourcing and local professional services, working with clients to develop strategies and technologies tailored to their needs. It has a wealth of experience ...

The FINANCIAL — The retail industry is rapidly evolving. The rise of internet retailing is forcing store-based retailers to quickly adapt by adopting multi-channel strategies, such as click and ...

I was recently asked for a ‘state of the nation’ comment on the main issues around modern multi-channel commerce. My reply… “It is complex”. Now this may be ...

Retail Web stores have found their place in an enterprise's overall retailing strategy, but many still lack strong multi-channel capabilities that consumers desire. In parallel, the concerns about Web ...

While multi-channel has been the words on many a retailers lips for the past few years, it is time that stop separating the channels in which customers purchase and instead combine them. Motivated by ...