Crews had restored service to about 5,000 customers by 10 a.m. and hope to have the issue resolved by late morning.

Syracuse, N.Y. — Across Central New York, this winter’s National Grid electric and gas bills are up by about $120 on average, ...

Scammers are targeting National Grid customers as the utility company continues to roll out its new smart meters.

National Grid, for example, has about 28,000 residential customers in Upstate New York enrolled in its ConnectedSolutions ...

National Grid achieves record-breaking gas delivery on Feb. 1, 2025, amid increased demand during a deep freeze.

Syracuse, N.Y. – National Grid customers who use natural gas can expect to pay 10% more than last year to heat their homes this winter, utility officials said Tuesday. Assuming normal weather, ...

Gov. Andrew Cuomo said on Friday that the state has ordered National Grid to turn the gas back on for more than 1,100 former customers who had been denied service during a moratorium that the company ...

BATAVIA, N.Y. — National Grid deployed more than 3,000 crews to assess damage and restore power following this week’s storms. News10NBC’s Erin Mahon Tuesday was at the Batavia Fire Station, where ...

National Grid offering people an opportunity to meet with its consumer advocates to go over their bill and learn about ...

AARP study finds New York utility customers have $1.8 billion in unpaid bills and more than 1.3 million state utility customers were more than two months behind on payments in December.