(By Loyd Ford) Whether you have used one for decades or maybe it’s new to you or your team, having and using a strong customer needs analysis is key to building relationships and being a problem ...

Legacy methods and arcane rules are hamstringing U.S. intelligence analysis at a time when it should be innovating. From training, which needs to shift emphasis to more basic skills, to collection and ...

David James is CLO at 360Learning, host of The Learning & Development Podcast and former Director of L&D for The Walt Disney Company. When it comes to learning and development, there's a common ...

Gap analysis is a process of assessing the performance of a business or business unit to determine whether business requirements or objectives are being met and, if not, what steps should be taken to ...

Stephen P. Ransdell, Instructional Systems Designer, Center for Development of Security Excellence (CDSE), speaks to participants at CDSE’s training needs analysis break out session during the ...