Out of all of the features on your average smart phone, the standard, run-of-the-mill Contacts app is one that induces a fair amount of ambivalence. Sure, it’s a fine bin to stash the numbers and ...

A client asked: “Rob, when I reach out to contacts in my supposedly great network, too many say they’ll help and then nothing comes of it. And a few don’t even bother responding! What can I do?” My ...