HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, ...

Metrigy recognizes Enlighten’s purpose-built AI for CX for augmenting employee experience and driving effortless self-service HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that ...

NICE (Nasdaq: NICE) today announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce ...

NICE’s certified cloud solution helps BMO GAM accelerate the adoption of Microsoft Teams for its remote workforce while contributing to regulatory compliance and reducing overhead costs “As we ...

Mordor Intelligence values the current global workforce management software market at $9.4 billion and expects it to reach $11.7 billion by 2030, expanding at a 7.1 percent compound annual growth rate ...