Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Martin Lewis has urged Brits to 'ditch' O2 as one customer shared how she's managed to save hundreds of pounds by making a simple switch. The Money Saving Expert appeared on the Martin Lewis Money ...

Is my O2 phone already unlocked? The good news is that if you have bought a phone from O2 recently, it may already be unlocked. Any Apple devices bought since August 1, 2018, will be unlocked. All new ...

It’s the middle of summer and time for UK residents to flock to warmer destinations around the EU. If you’re one of those beach-goers and you’re also an O2 customer, you may notice that your mobile ...

As part of a mission to enhance network service for customers in the UK, particularly those in hard-to-reach rural areas and dense urban hubs, mobile network operator O2 has announced that it is to ...

Check the full list below to avoid a devastating hit on your back O2 has warned customers to look out for five of the most common types of scams doing the rounds after blocking a record number of ...