Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

O2 new national Wi-Fi network is free of charge, to anyone and everyone, whether they're O2 customers or not. And there isn't even a catch... Richard Trenholm Former Movie and TV Senior Editor Richard ...

Virgin Media O2 has announced a new £10 per month mobile plan on the O2 network that offers unlimited calls and texts plus 10GB of data to anyone in the UK on low incomes and who currently receive ...

If you're in the UK, you can't fail to have noticed RIM's ad campaign for the BlackBerry PlayBook just as the tablet hits shelves across the country. Presumbaly a swipe aimed squarely at owners of ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

If you're an O2 customer, you should probably turn away now. That's right, the worst appears to be happening to your sensitive account details, with the BBC's Victoria Derbyshire current affairs ...