Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

The goal is to support the patient journey across the entire care continuum through omni-channel solution. That’s the mission statement articulated by Rosalind Brewer, CEO of Walgreens Boots Alliance.

Since the early twentieth century, competition policy has sought to create level playing fields within the physical marketplace. Recently, antitrust has become a hot button topic on the global stage, ...

More personalization, a revamped Ocado proposition and a ‘super app’ to come - M&S’s management team provide an insight into omni-channel retail ambitions. All of us have got to run faster up the down ...