In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Birdeye is announcing that they have achieved the milestone of 100,000 businesses using its platform to deliver digital customer experiences. In addition, Birdeye ...

Earthlink is one of the country's smaller Internet service providers, serving just over 5 million customers. As such, it needs to differentiate itself—and has decided to do so by providing superior ...

Delivering exceptional customer service is no easy task, but it’s important for any business to optimize the performance of their customer-facing teams. This Customer Service Playbook walks you ...