BURLINGTON, Mass.--(BUSINESS WIRE)--Trillium Software, a Syncsort company and a leading global provider of data quality solutions, today announced the availability of Trillium Precise, a new Data-as-a ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...

TROY -- IDashboards, the developer of business intelligence dashboard software, recently announced the launch of the Oskar Support Portal. Oskar (Online Support Knowledge Acquisition Repository) will ...

How online communities, through building dialogue, support and shared learning, are resurfacing as a powerful collaborative tool for customer engagement. A throwback to the beginnings of the internet, ...

Here in the United States, the call center industry is regarded as a first mover in the mass migration to offshore. This migration has moved from concept, to idea, to mega-trend in a matter of decades ...