BURLINGTON, Mass.--(BUSINESS WIRE)--Trillium Software, a Syncsort company and a leading global provider of data quality solutions, today announced the availability of Trillium Precise, a new Data-as-a ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...

Here in the United States, the call center industry is regarded as a first mover in the mass migration to offshore. This migration has moved from concept, to idea, to mega-trend in a matter of decades ...

TROY -- IDashboards, the developer of business intelligence dashboard software, recently announced the launch of the Oskar Support Portal. Oskar (Online Support Knowledge Acquisition Repository) will ...

Customer service is a business function that gets a lot of criticism and usually for good reasons. We’ve all had the hold from hell with distorted music while we wait for “Christian” or “Hermione” who ...