BURLINGTON, Mass.--(BUSINESS WIRE)--Trillium Software, a Syncsort company and a leading global provider of data quality solutions, today announced the availability of Trillium Precise, a new Data-as-a ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

Here in the United States, the call center industry is regarded as a first mover in the mass migration to offshore. This migration has moved from concept, to idea, to mega-trend in a matter of decades ...

TROY -- IDashboards, the developer of business intelligence dashboard software, recently announced the launch of the Oskar Support Portal. Oskar (Online Support Knowledge Acquisition Repository) will ...

The proliferation of online customer channels created a great opportunity for businesses: access to ever-growing amounts of customer data. But with this opportunity came a challenge: how to combine ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...