Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your service process. For a rundown on what else these systems can do and ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

The Department of Education has launched the Ohana Help Desk which provides self-service and chat support for families having issues connecting to the DOE system from home. It’ll help with things like ...

Eighteen months and $500,000 into the implementation of an IT online help desk support system, Visa International Inc. dumped its project in favor of a mix of customized online support services that ...

Erin Brereton has written about technology, business and other topics for more than 50 magazines, newspapers and online publications. Providing help desk support is crucial to ensure students, faculty ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex ...

Opinions expressed by Entrepreneur contributors are their own. Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your ...