Twice this week I have written about CRM and open source, asking some hard questions from the customer and developer perspective. But that's not the only perspective. From the "vendor" point of view, ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in ...

Managing customer relationships in the cutthroat business world of today involves more than just keeping contact lists up to date. Every interaction yields insightful information that can increase ...

When we last left our story, Michael Tiemann of the OSI had decided to ""=""> and write some CRM companies out. (Picture from Amazon.com.) There comes now another e-mail, this time from the folks at ...

What makes X2CRM 6.0 such a powerful release is in addition to its enterprise grade CRM capabilities, X2CRM also includes both a marketing workflow automation designer and a sales and service process ...

SugarCRM, developer of Sugar Sales commercial open source customer relationship management (CRM) application built on pure LAMP (Linux, Apache, MySQL, PHP) environments, has the release of Sugar Sales ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

Company hopes gamification principles in its CRM application, now in beta, will make it stand out and better engage users The backers of a new open source CRM application called Zurmo are hoping to ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

Open source might be the building blocks of the modern software stack, but companies building businesses off the back of open source software face a perennial struggle between keeping their community ...

Take a look at the next desktop PC or laptop you come across. Odds are good it won’t be running an open-source operating system. Microsoft’s closed-source Windows has by far the highest share of the ...