As AI evolves to enterprise-grade complexity and scale, a new operating model is quietly evolving - Agentic Process Outsourcing. Here is how.

AI-in-the-Flow is a term I use to describe a shift in how AI is embedded into enterprise operations. Rather than operating as ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

When Bernie Madoff was arrested in December 2008 for running a massive Ponzi scheme that snared nearly 40,000 people, leading to an estimated total loss of approximately $65 billion USD, Sameer ...

Many higher education institutions are migrating their data centers to a cloud operating model. It's a movement that has its roots over a decade ago. And while that may not be news, it's a growing ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...