In my last column, I tried to answer the question raised by some airline executives: Can an airline achieve operational excellence and marketing innovation at the same time? Airlines now have access ...

My last column, Airlines Transitioning from Merchandisers to Retailers, lead a few executives to ask the following question. Can a global full service airline become an innovator in marketing while ...

According to the Process Excellence Network, 2025 will see a laser focus on operational excellence as a pillar of survival and competitiveness. Optimized process flows — the right people, following ...

A common model used to describe the transition that takes place anytime someone learns and applies a new skill is the four stages of competence. If you’re unfamiliar with the model, I’ll describe it ...

According to a 2022 McKinsey study, the mining industry is not keeping up with other industries in terms of productivity. This presents a problem, but it also presents an opportunity for an industry ...

ITC and collaborators restored a mowed turf grass electrical transmission corridor back to a natural prairie in an effort to improve biodiversity and enhance the wildlife habitat. The power grid ...

Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

For the power and utility sector, operational excellence allows every member of a plant to visualize how workflows operate to produce optimal output. Doing so enables all personnel to identify issues ...

Consortium for Operational Excellence in Retailing (COER) is focused on advancing retail operations from a combined academic and business perspective. We hold an annual conference in June, alternating ...