The entire Optus team is dedicated to ensuring we are here for all our customers – to keep us connected and to offer our support.” “We understand how much everyone is relying on our critical ...

Optus customers have been shocked after having other people’s personal details sent to them by telco workers after they reached out for help. The telco’s online chat feature has been overloaded with ...

Optus has announced it will offer a range of support measures for customers impacted by severe weather events across NSW. Optus MD of Marketing & Revenue, Matt Williams said: “We have all seen the ...

In an Australian first, Optus is the first mobile network provider in Australia to allow customers to connect to a mobile network using an eSIM via an app on their phone. Optus was first to launch ...

A man claims Optus sent him another customer's phone numbers and bills through its help chat in the latest scandal to hit the telecommunications giant. Up to 10million Australians are at risk of ...

Singtel-owned Optus has signed a deal with global customer service desk [24]7, which will provide Optus customers live support, seven days a week, via a click-to-chat app. Optus uses the [24]7 Assist ...

Optus has seen an outpouring of support from social media users in the hours since it was forced to remove Arabic language ads from one of its stores. The telco removed the advertisements from its ...