A few weeks ago, a senior manager at a global technology company we work with burst into tears mid-meeting. For months, she had been fighting fires and chasing one AI update after another, rewriting ...

The Gartner Hype Cycle normalizes an irrational, costly industry habit: misleading hype. And when it comes to "agentic AI," the overpromising is worse than ever. I recently wrote about how agentic AI ...