TYSONS, Va.--(BUSINESS WIRE)--Maximus, a leading employer and provider of government services worldwide, today announced that it has been awarded a 120-day call order from the Federal Emergency ...

SEATTLE--(BUSINESS WIRE)--Varolii Corporation, the market and technology leader in proactive outbound communications, today announced Ryla Inc., is deploying Varolii Contact Center Agent, the first ...

Outsourced contact centers have become a common feature of the customer service landscape. Since the mid 1990s, companies in many markets have found it easier and cheaper to farm out this vital ...

Finally, an “outsourced” contact center solution may be chosen. In this scenario enterprise personnel are relieved of most operational responsibilities and the contact center itself is moved to a ...

Your Web site, marketing, advertising campaigns, and salespeople drive leads via inbound phone calls, Web forms, email, or even live chat. Your sales staff could respond to these "live" leads, but is ...

“Companies want their contact centers to deliver a uniformly great experience to customers, regardless of where in the world they are located,” said Borge Hald, co-founder and CEO of Medallia. “We ...

Today, we’ll conclude our two-week discussion on the IP contact center with a reader comment and a summary of some additional information resources. First we hear from Larry Jacobs, VP of marketing at ...

LAS VEGAS, NEVADA, UNITED STATES, May 30, 2024 /EINPresswire.com/ -- Go Answer, a leading provider of multilingual BPO contact center services, is excited to announce ...

RALEIGH, North Carolina, Oct. 1, 2019 /PRNewswire/ -- The global contact center market is forecasted to grow at a CAGR of 9-11 until 2024, according to Beroe Inc, a procurement intelligence firm. The ...

Many factors contribute to selecting the right outsourced vendor partner, but one of the most important considerations is employee attrition. Attrition is a real problem in contact centers — 40 to 100 ...

BANGKOK and PETACH TIKVA, Israel, May 27, 2020 /PRNewswire/ -- Tikal Center, the innovative developer of business communications technologies for intelligent call center operations and services, and ...

Could the humble contact center, which still relies heavily on technology invented in the 19th century, hold the key to the ability of retail banks to transform themselves into nimble, digitally adept ...