Internet speed tests aren't just for people who obsess over their internet speeds. When my friends or parents are experiencing an inevitable home internet slowdown, I recommend always starting with a ...

Running speed tests didn't reveal anything, and latency looked perfectly fine, too. But it was doing ping tests and monitoring packet loss over time that a pattern started emerging. I was facing ...

Cierra was an associate writer for CNET's broadband team, covering all things home internet. She is a graduate of the University of North Carolina at Wilmington with a master's degree. Cierra is ...