Increasing emphasis is being placed on the development of authentic instruments for assessing the competence of health professionals. Patients offer a unique perspective for assessing aspects of ...

We spend 18 percent of our national gross domestic product on health care. As health care spending continues to grow and as we appropriately drive the health care system toward a payment system that ...

The Pennsylvania health system has eliminated redundant processes and reduced the time and number of people involved in a discharge while boosting patient satisfaction scores. Patient discharge can be ...

Operating revenue cycle and patient experience in separate silos doesn't make sense in an era when the patient is responsible for more of a hospital's revenue. For many healthcare organizations, ...

(Boston)—The patient–doctor relationship is built upon trust in not only doctors’ knowledge and skills but also attitudes. Over time, notions of trust in medical education have focused increasingly on ...

Ms. Peach used Kaizen, a process improvement strategy within lean manufacturing, within her division’s hospitals. Kaizen encompassed a three-day workshop in which front-line workers in the emergency ...

The 24-bed Medical Assessment Unit, operating from Block D, is expected to speed up the patient assessment process and ease pressure on the Emergency Department. The MAU is made up of allied health, ...

Adoption of new cancer drugs requires careful consideration of their benefits, toxicities, and costs. Patient experiences are rarely considered in trial design and drug-approval processes. Challenges ...