At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

IRVINE, Calif. & BOONE, N.C.--(BUSINESS WIRE)--Masimo (NASDAQ: MASI) and Appalachian Regional Healthcare System announced that Watauga Medical Center in Boone is the first hospital in North Carolina ...

Forbes contributors publish independent expert analyses and insights. Geri Stengel writes about the success factors of women entrepreneurs. Shanel Fiends, founder and CEO at MD Ally at a U.S. Mayor’s ...

As a first line of defense for many patient inquiries, call center staff can make or break the patient experience. Lower wait times have been proven to improve a patient’s perception of access to an ...

The InovaCare initiative features several elements, including enhancing connections with patients, generating a positive patient experience, and creating care pathways for clinical conditions. Inova ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Patient expectations are evolving rapidly, and dental practices are under increasing pressure to provide seamless, high-quality services, starting with the first phone call. Studies show that 88% of ...