To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited for playing the role of customer support agents, while others just don’t. So what is it ...

It costs a lot to acquire a new customer, but lean-six sigma applied to customer service excellence can increase customer loyalty and retention, adding additional value to each new customer acquired.

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

This post explains how to prepare for, and execute, a perfect one-on-one, face-to-face customer meeting. This type customer meeting is a crucial step in many sales processes. Telephone sales can be ...

Several surveys have shown that customer experience is the most important component of client satisfaction with a provider, exceeding low prices and other brand-enhancing actions. The total customer ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The celebrations that define the holiday season may be a time of joy ...

What’s your perfect service call? There are a lot of elements to it. It’s more difficult than describing your perfect vacation, or your perfect meal; responses could range from the very elaborate ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...

NEW YORK--(BUSINESS WIRE)--TransPerfect, the world’s largest provider of language and technology solutions for global business, today announced that its employees and teams won eight awards at the ...