I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels ...

No product or brand can fulfill the needs and expectations of every person every time. Companies that try to please the masses usually underwhelm their true target audience and gain little in the ...

If there’s a company that’s synonymous with seamless customer experience, it’s Netflix. It has become the defacto entertainment source for many. So much so that 15 percent of the world’s web traffic ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been recognized as the market share leader in Workforce Management (WFM), based on seats, by DMG Consulting LLC.

Timeless Builds, a team of expert swimming pool contractors in Los Angeles, are celebrating the premium quality customer service it provides for homeowners. “Excellent workmanship and attention to ...

12 Polite Habits Grocery Store Workers Actually Dislike—and What to Do Instead 11 Polite Habits Cruise Workers Actually Dislike—and What to Do Instead 16 Rude Gym Habits You Need to Stop Doing ASAP 15 ...