If you haven't yet heard about digital twins, you will. The concept of creating a digital replica of a physical object may sound far-fetched, but it's no longer science fiction. In fact, 30% of Global ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

CAMDEN, SC, USA, November 21, 2022 /EINPresswire.com/ -- Just as Catherine Cantey delivered a perfect customer service score within 90 days of the engagement, she ...

This article was published in 2026 and references a historical event from 2005, included here for context and accuracy. Tension: Companies have more customer data than ever, yet struggle to balance ...

NEW YORK--(BUSINESS WIRE)--TransPerfect, the world’s largest provider of language and technology solutions for global business, today announced that its employees and teams won eight awards at the ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...