SAN FRANCISCO & NEEDHAM, Mass.--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that SharkNinja, a global product design and technology company, is implementing ...

Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...

Today's retail brands are continuously searching for tools and solutions that will enable them to excel ahead of others. One key factor that has quickly become a key determiner in helping retailers ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...

Retail is changing apace. With 2024 sales starting off strong for the industry, consumers are returning to spending with brighter sentiments about their economic fortunes—and more importantly for ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

Survey of 1,000+ U.S. consumers draws important insights for eCommerce brands looking to win this upcoming holiday shopping season SAN FRANCISCO--(BUSINESS WIRE)--Results from a new consumer survey ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...

With more than 25 years of industry experience, NexusTours has established itself as a leading destination management company (DMC) and now one of the largest online tourism services distributors, ...