The Social Security Administration is ending a decades-long service that allowed people to apply for benefits over the phone — a move that, by the agency’s own estimate, would force millions of ...

Under a deadline imposed by Elon Musk’s DOGE, new applicants for social security benefits would have been forced to visit offices such as this one or go through an online portal instead of doing so ...

The Social Security Administration late Wednesday abandoned plans it was considering to end phone service for millions of Americans filing retirement and disability claims after The Washington Post ...

The agency’s plan to curtail phone services, which was expected to send tens of thousands to its offices each week, had been widely criticized. By Tara Siegel Bernard The Social Security ...

Applying for Social Security by phone can involve long wait times. If your account is flagged as a possible fraud risk, you may not be able to complete your application over the phone. Having all the ...

Phone scams have become a prevalent threat, with fraudsters often impersonating government officials to extract personal information or money. The Social Security Administration (SSA) does contact ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...